Refund Policy

Refund requests must be submitted within 14 calendar days from the charge date for the applicable billing period.

Charges are non-refundable where accounts are suspended or terminated for violations of our Terms, applicable law, or platform/payment policies, including spam, fraud, phishing, malware, harassment, illegal activity, or prohibited sexual content.

Charges may also be non-refundable when substantial service usage has already occurred in the billing period, including message delivery activity, active automations, or significant session consumption.

Submit your request to [email protected] and include the account email, charge date, invoice or transaction reference, and the reason for your request.

Approved refunds are typically processed within 5 to 10 business days, subject to payment processor and bank timelines.

Nothing in this policy limits rights that may apply under mandatory consumer protection laws in your jurisdiction.